Terms of Service

1. Introduction

Welcome to JomGig. These Terms of Service ("Terms") govern your access to and use of the JomGig platform, website, and services (collectively, the "Services"). By accessing or using our Services, you agree to be bound by these Terms.

Please read these Terms carefully before using our Services. If you do not agree to these Terms, you may not access or use the Services.

2. Acceptance of Terms

By creating an account, accessing, or using JomGig, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. You must be at least 18 years old to use our Services.

3. Platform Description

JomGig is a digital marketplace that connects customers seeking services with independent gig workers offering those services. We provide the platform for these connections but are not a party to the actual service agreements between customers and workers.

JomGig facilitates transactions, provides payment processing, and offers support, but the actual service relationship exists between the customer and the worker.

4. User Responsibilities

Provide accurate and complete information during registration
Maintain the security and confidentiality of your account credentials
Use the platform in compliance with all applicable laws and regulations
Not engage in fraudulent, abusive, or illegal activities
Not impersonate others or provide false information
Respect intellectual property rights and not violate any third-party rights

5. Identity Verification

To maintain platform safety and trust, workers must complete identity verification before offering services. This includes submitting valid government-issued identification documents.

JomGig reserves the right to verify user identities and may suspend or terminate accounts that fail to complete verification or provide fraudulent information.

6. IMPORTANT: Platform Protection and Off-Platform Transactions

TRANSACTION PROTECTION DISCLAIMER

JomGig provides transaction protection and dispute resolution ONLY for services booked and paid for through our official platform.

⚠️ WE WILL NOT BE HELD ACCOUNTABLE IF:

You engage in transactions outside of the JomGig platform (off-platform transactions)
You hire or pay workers directly without using our booking and payment system
You work with unverified gigworkers who have not completed our ID verification process
You share personal contact information to arrange services outside our platform
You make payments through external methods (cash, bank transfer, e-wallets) instead of our secure payment system

By bypassing our platform's official booking and payment processes, you forfeit all protections, including but not limited to: payment protection, dispute resolution, insurance coverage, customer support, and legal recourse through JomGig.

✓ STAY PROTECTED:

Always book services through the JomGig platform
Use only our secure in-platform payment system
Verify that workers have completed ID verification (look for the verified badge)
Keep all communications within the JomGig messaging system
Report any suspicious activity or workers requesting off-platform payments

Your safety is our priority when you use our platform as intended. We cannot protect you from transactions that occur outside our ecosystem.

7. Payment Terms

All payments for services must be processed through the JomGig platform. We use secure payment processing and may charge service fees for facilitating transactions.

Service fees are clearly disclosed before booking confirmation
Payments are held in escrow until service completion
Refunds are subject to our refund policy and dispute resolution process
Workers receive payment after service completion and customer confirmation

8. Cancellation and Refunds

Both customers and workers have the right to cancel bookings subject to our cancellation policy. Cancellation fees may apply depending on timing and circumstances.

Refund eligibility is determined on a case-by-case basis through our support team and dispute resolution process.

9. Dispute Resolution

In the event of a dispute between customers and workers, JomGig will make reasonable efforts to mediate and resolve the issue fairly.

Users agree to first attempt resolution through our platform's dispute resolution process before pursuing external legal action.

10. Limitation of Liability

JomGig provides the platform "as is" and makes no warranties regarding the quality, reliability, or suitability of services provided by workers.

To the maximum extent permitted by law, JomGig shall not be liable for any indirect, incidental, special, consequential, or punitive damages resulting from your use of or inability to use the Services.

11. Account Termination

JomGig reserves the right to suspend or terminate your account at any time for violations of these Terms, fraudulent activity, or for any other reason we deem necessary to protect our platform and users.

12. Changes to Terms

We reserve the right to modify these Terms at any time. We will notify users of significant changes via email or platform notifications. Continued use of the Services after changes constitutes acceptance of the modified Terms.

13. Governing Law

These Terms shall be governed by and construed in accordance with the laws of Malaysia. Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts of Malaysia.

14. Anti-Money Laundering and Counter-Terrorism Financing

AMLA Compliance and Prohibited Activities

JomGig is committed to full compliance with Malaysia's Anti-Money Laundering, Anti-Terrorism Financing and Proceeds of Unlawful Activities Act 2001 (AMLA) and all related regulations. We maintain a zero-tolerance policy towards money laundering, terrorism financing, and any form of financial crime.

🚫 STRICTLY PROHIBITED ACTIVITIES:

Using the platform for money laundering or any suspicious financial transactions
Financing or supporting terrorism or terrorist organizations
Processing proceeds from unlawful activities or criminal offenses
Conducting transactions designed to avoid reporting or monitoring requirements
Creating accounts or conducting activities using false or stolen identities
Engaging in structured transactions to evade detection or reporting thresholds
Using the platform to facilitate or conceal illegal activities of any nature

⚖️ CONSEQUENCES AND ENFORCEMENT:

Immediate account suspension or termination without prior notice
Freezing of funds and withholding of payments pending investigation
Mandatory reporting to relevant authorities including Bank Negara Malaysia and law enforcement
Full cooperation with regulatory and criminal investigations
Permanent ban from the platform with no eligibility for reinstatement
Legal action and prosecution under applicable Malaysian laws

JomGig reserves the right to conduct enhanced due diligence, request additional identification or verification documents, monitor transactions for suspicious patterns, and report any suspicious activities to the relevant authorities as required by law. Users must cooperate fully with any such requests.

By using JomGig, you acknowledge that you will not engage in any activities that violate AMLA or related financial crime prevention laws, and you consent to our monitoring and reporting obligations under Malaysian law.

15. Escrow Payment System

How Our Payment Protection Works

JomGig uses a secure escrow payment system to protect both customers and workers. All payments are processed in Malaysian Ringgit (RM) through our trusted payment gateway partner, Billplz.

HOW OUR ESCROW PROTECTION WORKS:

Customer pays for the service at the time of booking via secure payment gateway
Payment is held safely by JomGig until the service is completed
Worker completes the service and marks it as done
Customer reviews the work and approves to release payment
Payment is transferred to worker's wallet (minus platform commission)
Worker can withdraw earnings to their bank account anytime

🛡️ This escrow system ensures fair transactions for everyone - customers only pay for completed work, and workers are guaranteed payment for approved services.

📍 PAYMENT PROTECTION FEATURES:

All payments are processed securely through Billplz payment gateway
Funds are held in escrow until service completion and approval
Automatic refund if booking is cancelled before work begins
Dispute resolution support for any payment issues
Complete transaction history for transparency
Verified worker identification for added security

✓ FOR CUSTOMERS:

Pay securely via online banking, credit/debit card, or e-wallet
Money held safely until you approve the completed work
Request refund if service is cancelled or not delivered
Dispute resolution support if issues arise

✓ FOR WORKERS:

Guaranteed payment for approved completed work
Earnings accumulate in your JomGig wallet
Withdraw to your bank account anytime (minimum RM 10)
Complete earnings history and tracking

JomGig reserves the right to modify payment terms, commission rates, and withdrawal policies with reasonable notice to users.

16. Contact Information

If you have any questions about these Terms of Service, please contact us:

Email: support@jomgig.my

Platform: Use our in-app support chat